6-class intent model
Our AI engine classifies every inbound: meeting-ready, objection, question, OOO/not-now, unsubscribe, bounce. Each class fires a different action. Ambiguous? Sent to producer for judgment.
Every inbound — email reply, SMS response, voice drop callback, LinkedIn DM — is read by AI and classified by intent. Unsubscribes auto-cancel. Meeting-ready gets booked. Bounces scrub the list. Objections surface for producer review.
Our AI engine classifies every inbound: meeting-ready, objection, question, OOO/not-now, unsubscribe, bounce. Each class fires a different action. Ambiguous? Sent to producer for judgment.
When a reply says "yes let's talk" or "how about Thursday 2pm," Velora proposes a time, sends the calendar hold, and drops the prospect straight into your booked-pipeline stage.
Any opt-out language — STOP, remove me, unsubscribe, take me off — auto-removes the contact from all playbooks across every channel. Cross-channel, enforced within 60 seconds.
Hard bounces scrub the list. Soft bounces retry once then scrub. OOO replies pause the playbook until the return date the AI extracted. No wasted sends.
Substantive objections ("we're happy with our current broker," "too expensive," "we just renewed") hit a dedicated producer queue with a suggested rebuttal from your agency's history.
Producer overrides the AI? That correction trains the classifier for everyone in your agency. Wrong answer once — right answer forever.
Gmail, Outlook, SMS threads, LinkedIn inbox, voice-drop callbacks. Classified intent writes to Atlas, HubSpot, or Salesforce as an activity with routing decision.
manual reply triage — producer inbox only shows what needs their judgment
30-minute walkthrough with your real target list, your real CRM, and a live playbook. No rip-out, no consultants — just a working demo.