1. Parties
These terms are between Velora Health, Inc.("Velora") and the entity or individual that accepts them ("Customer", "you").
2. The service
Velora is a cloud-hosted broker operating system. Velora provides access on a subscription basis. Features, integrations, and quotas are defined in your order form; this document is the master agreement.
3. Your account
- You're responsible for maintaining the confidentiality of credentials.
- You must notify Velora of any unauthorized access immediately.
- You're liable for all activity under your agency's accounts and API keys.
- Accounts are non-transferable.
4. Acceptable use
You agree not to:
- Upload content that violates law or any third party's rights.
- Use Velora to send unsolicited commercial communications (TCPA, CAN-SPAM).
- Attempt to reverse-engineer, decompile, or extract source code.
- Exceed rate limits or attempt to bypass technical controls.
- Use Velora to build a competing product.
5. Your data
You retain all rights to data you upload. You grant Velora a non-exclusive license to host, process, and display your data solely to provide the service. Velora will not use your data to train cross-customer AI models or sell it to any third party.
6. AI and third-party services
Velora integrates with third-party AI providers (Anthropic, OpenAI, Deepgram) and communications providers (Twilio, Resend, DocuSign). By using these features, you agree those providers will process the relevant data per their own terms. Velora acts as a data processor on your behalf.
7. Fees and payment
- Fees are due as stated on your order form — typically monthly or annual.
- All fees are non-refundable except as required by law.
- Velora may change prices with 30 days' notice for your next billing cycle.
- Past-due accounts may be suspended after 30 days and terminated after 60.
8. Termination
Either party may terminate at the end of the current billing term with 30 days' notice. Velora may terminate immediately for material breach or non-payment. Upon termination, you have 30 days to export your data before it is permanently deleted.
9. Warranty disclaimer
Velora is provided "as is". Velora disclaims all warranties to the fullest extent permitted by law, including fitness for a particular purpose, non-infringement, and merchantability.
10. Limitation of liability
Velora's aggregate liability will not exceed fees paid in the 12 months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages.
11. Indemnification
You indemnify Velora against claims arising from your data, your use of Velora, or your breach of these terms. Velora indemnifies you against claims that Velora infringes third-party IP.
12. Governing law
These terms are governed by Delaware law. Disputes resolved in Delaware state or federal court, or binding arbitration at either party's election.
13. Contact
Questions? Email legal@velora.app.