Retell powers Velora's AI voice layer. The inbound agent picks up 24/7, qualifies prospects on SIC, lives, renewal month, and carrier mix, and books meetings directly into the producer's calendar. The outbound agent runs parallel dialer campaigns with a live-producer handoff trigger when the conversation hits a high-intent threshold.
Every voice session writes a transcript + audio recording back to the contact record. The state-aware AI disclosure preamble (TX SB 140 + CA AB 2905) is enforced at the prompt level so the disclosure is structurally guaranteed, not a checkbox the producer remembers to enable.